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TERMS AND CONDITIONS
These Terms and Conditions apply to (pay for support and in Home or Office services).
Paid Support
(a) Services: Eastvale Computer Services will attempt problem diagnosis and a solution by way of phone, remote access or in person onsite, for an applicable fee. However, problem diagnosis and support may not be completed because of configuration of the computer that beyond our control.
(b) Responsibility of the user: Prior to contacting Eastvale Computer Services for diagnostic repair, it is your responsibility to back up all data, software or any information stored on the computer’s hard disk(s). You acknowledge and agree that Eastvale Computer Services shall not be responsible under any circumstance for any loss or corruption of data and/or software.
In Home or Office Services
(a)Service Area: Eastvale Computer Services reserves the right to set service areas, and there may incur additional trip charges that are clearly out of the service area that Eastvale Computer Services services.
(b)Business Hours: Service Hours as follows Monday-Friday, 8am – 6pm, Saturday. Emergency calls will incur an additional charge of $50.
(c)Adult must be present at Home or Office: Onsite services require that a person of at least the age of 18 years old be present during the entire time of service provided. Service may be denied if a person of at least 18 years old is not present, and a cancellation charge of $40 will be assessed.
Minimum Requirements (Networking, upgrades and typical repairs)
- All Passwords must be provided, for OS, Routers, Modems, Web Acct’s.
- Minimum of 20% hard drive space available.
- All data, software and information including email and contacts are back-up.
- Need all product keys for all software including web accounts.
- OS product key must be available at time of service if required.
- For DSL installs broadband needs to be setup and available at time of service.
- Networking ( computer(s) needs to be free of any viruses or spyware and adware)
- MS Win 98 SE is minimum for Networking (wired or wireless)
(d) Access to the Computer: Eastvale Computer Services must receive full access to all equipment concerning the service to be provided and a safe working environment also needs proper space to conduct repair. There must be electricity present in order to perform service. If any of the conditions are not met then a $40 cancellation fee will be access.
Terms of Service Home or Office are not meet:
Limitations: Eastvale Computer Services reserves the right to refrain from providing any or all Services ordered and instead refund the customers payment, wholly or in part, on the Basis that the minimum system requirements are not met or the technical needs (including wiring or over coming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by Eastvale Computer Services.
Limitation of Remedy: Under no circumstances shall Eastvale Computer Services be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages. Expenses, Costs, Profits, Lost or corrupted data, or other liability arising out of, or related to, the service provided by Eastvale Computer Services or out of the installation, uninstallation, use of, or inability to use your computer equipment, hardware, peripherals, or the network resulting from the services provided hereunder.
Release of Liability: By signing the form, you affirmatively release and hold harmless Eastvale Computer Services from and against any loss, liability, or damage that ROR the owner lessee may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment or peripherals resulting from Eastvale Computer Services. Regardless of the warranties, disclaimers and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.
Refunds, Cancellations and Coplaints:
Please contact Eastvale Computer Services 951-733-6916 Or
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For In Home Service Provided in California:
An estimate as required (section 9844 of the California Business and Professionals Code) For repairs shall be given to the customer by Eastvale Computer Services in writing, and Eastvale Computer Services may not charge for work done or parts supplied in excess of the estimate without prior consent of the customers. Where provided in writing, Eastvale Computer Services may Charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information contact the Bureau of Electronic and appliance Repair, Department of Consumer Affairs, Sacramento 95814.
I have read the terms of service and I am in agreement with all that’s stated
herein.
____________________________
Signature
____________________________
Date
Eastvale Computer Services
12523 Limonite Ave Ste.440-275
Mira Loma, CA 91752
951-733-6916
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